سياسة الاستبدال والاسترجاع

Return and Exchange Policy | KhayalFi Store At KhayalFi Store, your satisfaction is our goal. We have drafted this policy to ensure your rights and clarify the mechanisms of work transparently in accordance with the e-commerce regulations in the Kingdom of Saudi Arabia. First: The timeline and general controls • Time frame: The consumer has the right to request an exchange or return within only one day from the date of receiving the product. • Product condition: The product must be in its original condition (with all packaging and accessories), and must not have been used or benefited from. • Inspection: The store has the right to examine the product upon arrival to ensure its safety before accepting the compensation request. Second: Financial responsibility and shipping costs 1. Error by the store or manufacturing defect: KhayalFi Store bears all shipping and compensation costs without any additional fees to the customer. 2. Customer’s desire (without defect): The customer bears all shipping costs (going and returning). 3. International shipping: The customer bears all shipping, customs, and delivery costs to the shipping company in their country. Third: "Out of scope" cases for return and exchange According to regulations, we cannot accept return requests in the following cases: • Customized products: any product manufactured or modified based on specifications set by the customer (except in case of defect). • Digital products: downloading software, electronic cards, or products received with an activation code. • Printed and visual content: books, magazines, discs, and software whose original packaging has been opened. • Misuse: any defect appearing in the product as a result of poor handling or use by the consumer. • Transportation and catering services: contracts involving accommodation, transportation, or feeding services. Fourth: Steps to submit a request 1. Contact KhayalFi customer service via (WhatsApp/Email). 2. Provide us with the order number and clear photos of the product (if there is a defect). 3. You will be provided with the shipping waybill or directed to the nearest branch of the approved shipping company.